Refund and Returns Policy

Digital Products – No Refund Policy

At SmilgysShop, we are committed to providing high-quality digital products that empower businesses and professionals. Due to the nature of digital downloads, all sales are final, and we do not offer refunds, returns, or exchanges once the purchase has been completed.

Exceptional Circumstances

While our policy is strict, we understand that issues may arise. Refunds may be considered in the following cases:

• Duplicate Purchases: If you accidentally purchased the same item twice, contact us for a refund of the duplicate charge.
• Corrupt or Unusable File: If a file is defective or cannot be accessed, we will provide a replacement or an alternative solution.
• Incorrect Charge: If you were charged incorrectly, please contact us, and we will review the issue.

How to Request Support

If you experience any issues with your digital product, we encourage you to reach out to our customer support team within 7 days of purchase with the following details:

• Order Number
• Product Name
• Description of the Issue
• Relevant Screenshots (if applicable)

Ensuring a Smooth Purchase

To help avoid any misunderstandings, we recommend:

• Reviewing product descriptions and details before purchasing.
• Ensuring your device is compatible with the file format.
• Contacting our support team for pre-purchase inquiries.

Thank you for choosing SmilgysShop! We appreciate your trust and are always here to help ensure a seamless experience.